{"id":567,"date":"2025-04-14T09:04:40","date_gmt":"2025-04-14T09:04:40","guid":{"rendered":"http:\/\/www.anselledmont.com\/?p=567"},"modified":"2025-04-17T21:48:01","modified_gmt":"2025-04-17T21:48:01","slug":"mgm-resorts-laying-off-200-contact-center-workers-reports-suggest","status":"publish","type":"post","link":"http:\/\/www.anselledmont.com\/index.php\/2025\/04\/14\/mgm-resorts-laying-off-200-contact-center-workers-reports-suggest\/","title":{"rendered":"MGM Resorts Laying Off 200+ Contact Center Workers, Reports Suggest"},"content":{"rendered":"

The post MGM Resorts Laying Off 200+ Contact Center Workers, Reports Suggest<\/a> appeared first on Vegas Slots Online News<\/a>.<\/p>\n

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MGM Resorts has been in the headlines for the wrong reasons in recent months, including hiking up ATM fees, turmoil in senior management<\/a>, and layoffs at the Excalibur<\/a>. Its share price has plummeted 32% over the past year, with investors seemingly concerned about the future direction of the company.<\/p>\n

The rumor mill is in overdrive again, with two of the most prominent Las Vegas news pages on X reporting about more upcoming job losses.<\/p>\n

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continuing cost-saving measures across the company<\/p>\n<\/blockquote>\n

Vital Vegas<\/em> initially revealed over the weekend that significant layoffs will be happening in the MGM contact center, which looks after room reservations at its Las Vegas properties. This is part of continuing cost-saving measures across the company:<\/p>\n

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Rumor is significant layoffs happening at MGM Resorts casinos as Contact Center (room reservations) department is consolidated and reduced, part of ongoing cost-saving efforts. Cosmo alone is reportedly letting go of 90% of its Contact Center staff. Layoffs will affect about 130\u2026<\/p>\n

\u2014 Vital Vegas (@VitalVegas) April 13, 2025<\/a><\/p><\/blockquote>\n<\/div>\n<\/figure>\n

Sources suggest the jobs could be outsourced to overseas call centers, in addition to the introduction of more self-service check-in kiosks at properties.<\/p>\n

Las Vegas Locally<\/em> then revealed that more than 200 people in the contact center department will be losing their jobs according to a source:<\/p>\n

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Over 200 MGM Resorts contact center employees will be laid off soon, according to one of our sources. https:\/\/t.co\/k6wthGAOsl<\/a><\/p>\n

\u2014 Las Vegas Locally \"\ud83c\udf34\" (@LasVegasLocally) April 13, 2025<\/a><\/p><\/blockquote>\n<\/div>\n<\/figure>\n

With experts concerned about the potential impact of renewed Trump\u2019s tariff war on Las Vegas tourism<\/a>, MGM appears to be tightening its belt. People will be watching closely to see if other major casino companies follow the same approach in the coming months.<\/p>\n

The post MGM Resorts Laying Off 200+ Contact Center Workers, Reports Suggest<\/a> appeared first on Vegas Slots Online News<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

The post MGM Resorts Laying Off 200+ Contact Center Workers, Reports Suggest appeared first on Vegas Slots Online News. MGM Resorts has been in the [Read More…]<\/a><\/p>\n","protected":false},"author":1,"featured_media":550,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[19],"tags":[],"_links":{"self":[{"href":"http:\/\/www.anselledmont.com\/index.php\/wp-json\/wp\/v2\/posts\/567"}],"collection":[{"href":"http:\/\/www.anselledmont.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"http:\/\/www.anselledmont.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"http:\/\/www.anselledmont.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"http:\/\/www.anselledmont.com\/index.php\/wp-json\/wp\/v2\/comments?post=567"}],"version-history":[{"count":1,"href":"http:\/\/www.anselledmont.com\/index.php\/wp-json\/wp\/v2\/posts\/567\/revisions"}],"predecessor-version":[{"id":568,"href":"http:\/\/www.anselledmont.com\/index.php\/wp-json\/wp\/v2\/posts\/567\/revisions\/568"}],"wp:featuredmedia":[{"embeddable":true,"href":"http:\/\/www.anselledmont.com\/index.php\/wp-json\/wp\/v2\/media\/550"}],"wp:attachment":[{"href":"http:\/\/www.anselledmont.com\/index.php\/wp-json\/wp\/v2\/media?parent=567"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"http:\/\/www.anselledmont.com\/index.php\/wp-json\/wp\/v2\/categories?post=567"},{"taxonomy":"post_tag","embeddable":true,"href":"http:\/\/www.anselledmont.com\/index.php\/wp-json\/wp\/v2\/tags?post=567"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}